Q: If I book the cruise
directly with the cruise line, does the person that helped me lose their
commission?
A: No. The cruise lines
pay their reservationists a small stipend per booking and they do not lose
that when we take over the reservation. AS LONG AS YOU HAVE NOT PAID FOR
THE CRUISE IN FULL, WE CAN GET YOU THE 6% DISCOUNT. We recommend that you
do not book it directly but rather have us book it once you know the exact
ship, date and cabin and the price of your cruise.
Q: Do the cruise lines
mind when you take over a booking made directly with them?
A: No. 95% of all cruises
are handled through agents and they are happy to have us handle all the
customer service issues that arise. The practice of converting direct bookings
is very common in the cruise travel industry.
Q: Will the cruise lines
acknowledge that you are a reputable agency?
A: Absolutely! The cruise
lines will be happy to verify our status as a premier cruise agency!
Q: If the price of the
cruise I book comes down after I book it, can you still get me the new
lower rate?
A: In most cases, YES.
If the cruise lines allow it, which they ALWAYS do prior to the final payment
date and often do even closer to the sailing. We check rates on cruises
booked through us DAILY!
Q: Can I still save
6% if I book through Travelocity, Expedia, Orbitz or another agency?
A: No. Those agencies
and most others will all give the exact same rate as the cruise line directly
and we cannot discount another agencies bookings. So, you can use them
to help research your cruise but if you book it through them, you will
have to pay their full rate.
Q: What about travel/trip
cancellation insurance?
A: You can get the cruise lines insurance or
in most cases, we can get you the same policy for LESS. Click here for more information about insurance.
Q : Do you book airlines and other kinds of travel?
A: We can quote you the air package directly
from the cruise line but air is not discountable. You can also search for and book separate air, hotel and car rentals directly
by clicking here .
Q: Can you discount
a group cruise also?
A: Yes! A group is usually
considered 8 or more cabins and we will get you the best group rates and
all the free perks that the cruise lines offer to groups PLUS we will get
you the additional discount! Since most cruise lines won't work with
individuals for groups, you must call us first to arrange your group.
Q: I book directly with
the cruise line because I know my booking and my money is safe. How can
I be sure if I allow My Cruise Club to take over the booking?
A: First, when we take
your payment, your credit card is NOT charged by us. We simply call in
your payment to the cruise line for you. If you like, we can call the cruise
line with you on the phone with us and you can give your payment directly
to them! We will be on the phone with you to instruct the cruise line how
much to discount your cruise!
Q: What if I don't
have a credit card?
A: You can send a cashiers
check or money order by overnight mail to pay for your cruise. Our consultants
will advise you as to how to make payment by mail. Personal checks cannot
be used.
Q: Are there any extra
fees or different policies of any kind when I turn over my booking to you?
A: No. None. Ever. Deposits,
courtesy holds, cancellation policies, EVERYTHING is exactly the same as
the cruise line you are booked with. ALL WE DO is share our commission
with you in return for your researching the cruise yourself. That's
the ONLY difference between booking with us vs. the cruise line themselves.
Q: I have never cruised
before. What if I have specific questions about a specific cruise lines
policies and other general questions about cruising?
A: Click the "frequently
asked questions" below to see a vast array of very helpful answers
to just about any question you might have! You can also call
us 7 days a week and we will assist! Plus, each cruise line has a frequently
asked questions page. A full listing can be found here .
Q: I know I need a passport
or birth certificate to cruise. If I don't have either, how can I get
one in a hurry?
A: There are good websites
to assist you with both. Click here for fast
passports and here
for birth certificates.
Q: Where can I find
directions to the pier?
A: Click here and you'll find them all!
Q: Is there a way to
check the weather in the cities I will be visiting?
A: You can check the
current weather worldwide and forecasts and averages here .
Q: I need a hotel near
the port. Is there a list?
A: Yes! Click here to see it.
Q: I heard there is
an 'unlimited soft drink' card that you can buy when cruising on
Royal Caribbean. Is that true? How much is it?
A: It is true. Carnival has one too. You can
get more info about the Royal soda card here .
Q: Is there any information
about the Cruise Lines private islands?
A: There sure is. Click here and see our page for Royal Caribbeans private island, Labadee. Click here to see the page for CocoCay, Bahamas.
Q: Is there information
about the childrens' programs on Carnival and Royal Caribbean?
A: Yes! click here for Carnival's Camp Carnival program. Click
here to get more information about
the "Adventure Ocean" kids program on RCCL.
Q: I need information
on handicap accessibility. Where can I find out what each cruise line has
available?
A: Click here for some helpful information.
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